Support

Email support@mapdry.com with anything at all. We usually answer within one business day.

Signing in

MapDry has no passwords. Enter your email in the app or at app.mapdry.com and open the link we email you. Links expire after 15 minutes. If nothing arrives, check your spam folder, and ask your company's admin to make sure you've been invited.

Joining your company

An admin invites you from Users on the web app. Then sign in with the email they invited.

Working offline

The app keeps your company's active jobs on the phone, so you can work without signal. Changes are saved on the phone and sync when you're back online. Photos taken on other phones need a connection to view.

Billing

Admins manage the subscription under Settings → Billing on the web app: the card, invoices, and cancelling. After cancelling, everything stays readable and printable, but changes can't be saved.

Leaving a company

Your company's admin deactivates your account under Users on the web app. You can no longer sign in, and your name stays on what you recorded, since those are your company's job records. To have your name and email removed as well, email privacy@mapdry.com.